Refund & Cancellation Policy

Please read this Refund & Cancellation Policy carefully before purchasing any product or service from SangMock.

1. Introduction

This Refund & Cancellation Policy applies to all purchases made through SangMock, an online learning and mock test platform operated under Sang Motors.

By purchasing any subscription, course, mock test series, or other paid service, you agree to the terms of this Refund & Cancellation Policy.

2. Digital Products

SangMock provides digital educational products and services, including:

Mock Test Series
Previous Year Question Papers (PYQs)
Online Courses
Practice Tests
Study Materials
Premium Membership Plans

Since these are digital products that become accessible immediately after successful payment, refunds are generally not provided once access has been granted.

3. Refund Eligibility

A refund may be considered only under exceptional circumstances, including:

Duplicate payment for the same purchase.
Payment successfully deducted but access was not provided due to a technical issue.
Payment processed multiple times because of a payment gateway error.

Each refund request will be reviewed individually. SangMock reserves the right to approve or reject any refund request based on the circumstances.

4. Non-Refundable Cases

Refunds will generally not be provided in the following situations:

Change of mind after purchase.
User is no longer preparing for the examination.
User has already accessed or attempted mock tests or courses.
Failure to read product descriptions before purchase.
Internet connectivity issues on the user's side.
Device compatibility issues not caused by SangMock.
Subscription period has already started.

5. Cancellation Policy

Users may cancel future subscription renewals (if applicable) before the next billing cycle. Cancellation prevents future charges but does not entitle the user to a refund for the current billing period.

Any access already granted during the active subscription period will remain available until the subscription expires, unless the account is suspended for violation of our Terms of Service.

6. Refund Process

To request a refund, please contact our support team with the following details:

Full Name
Registered Email Address
Registered Mobile Number
Order or Transaction ID
Date of Payment
Reason for the Refund Request

Approved refunds will be processed through the original payment method, subject to the policies of the respective payment gateway or financial institution.

7. Processing Time

Refund requests are typically reviewed within 5–7 business days. If approved, the amount may take an additional 5–10 business days to reflect in your original payment method, depending on your bank or payment provider.

8. Failed or Pending Transactions

If your payment fails or remains pending, but the amount has been debited from your bank account, please wait for the timeline specified by your payment provider. In many cases, unsuccessful transactions are automatically reversed.

If the issue is not resolved within the expected time, please contact SangMock support with your transaction details.

9. Changes to this Policy

SangMock reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page and will become effective immediately upon posting.

10. Contact Us

For any refund or cancellation-related queries, please contact us:

SangMock
Under Sang Motors
Email: just@sangmock.com
Website: https://sangmock.com

Last Updated: 19 July 2026